Analisis Kualitas Pelayanan Administrasi Akademik Dengan Metode Importance Analysis (IPA) (Studi Fakultas Ekonomi Universitas Bhayangkara Jakarta Raya). JURNAL ILMIAH MANAJEMEN UBHARA, [S. l.], v. 1, n. 2, 2019. Disponível em: https://ejurnal.ubharajaya.ac.id/index.php/JIMU/article/view/2796.. Acesso em: 1 sep. 2024.