Simulasi Model Servqual Untuk  Layanan Pengunjung Perpustakan AMIK XYZ. Jurnal Kajian Ilmiah, [S. l.], v. 24, n. 3, p. 271–280, 2024. DOI: 10.31599/g74rg971. Disponível em: https://ejurnal.ubharajaya.ac.id/index.php/JKI/article/view/3191.. Acesso em: 2 apr. 2025.