Model Kepuasan Orang Tua/Wali Siswa Berdasarkan Peningkatan Kualitas Pelayanan Sekolah Secara Berkelanjutan (Studi Kasus TK. Bina Mulia)

Authors

  • Muhamad Khaerudin Universitas Bhayangkara Jakarta Raya
  • Dwi Budi Srisulistiowati Universitas Bhayangkara Jakarta Raya
  • Siti Setiawati Universitas Bhayangkara Jakarta Raya

DOI:

https://doi.org/10.31599/xzxrhw41

Keywords:

Service, Parent/Guardian, Customer Satisfaction Index

Abstract

Kindergarten. Bina Mulia Cibitung is a school engaged in early childhood education. Customer satisfaction survey is certainly needed to know the response of parents / guardians of students to the quality of service. But during this kindergarten. Bina Mulia has not conducted a survey on the satisfaction of parents of students to the services performed by teachers and administrative personnel. In anticipation of things that the school did not want during this pandemic, the survey was done not directly but online. Respondents to this survey are all parents / guardians of students both still active in school and who have graduated. This research is planned on an ongoing basis with the aim of knowing the level of satisfaction of parents / guardians to school services. In addition, this research aims to produce an online survey application that is integrated with the survey management information system, while the CSI method to measure customer satisfaction. Analysis of survey results is calculated using customer satisfaction index (CSI) method. CSI is a quantitative analysis in the form of a percentage of the number of parents / guardians of students to this service satisfaction survey.

Downloads

Download data is not yet available.

Downloads

Published

2024-03-26

Issue

Vol. 2 No. 1 (2021): Juni 2021

Section

Artikel

License

Please read and understand the copyright terms for submissions to this journal.

Copyright Notice

The Jurnal Keamanan Nasional  is under the Creative Commons Attribution 4.0 International (CC-BY 4.0) License, according to which:

1) Authors retain copyright and grant the journal the right to first publication, with the work simultaneously licensed under the Creative Commons Attribution (CC-BY 4.0) that allows the sharing of articles published with the acknowledgement of authorship and the initial publication in this journal.

2) The authors are authorized to make additional contracts separately for distribution of the version of the work published in this journal (for example, publication in an institutional repository or as a chapter of the book), as long as there is recognition of authorship and initial publication in this journal.

3) Authors are authorized and encouraged to publish and distribute their work online (for example, in institutional repositories or on their personal pages) at any time before or during the editorial process, as it increases the impact and reference of the published work.

How to Cite

Model Kepuasan Orang Tua/Wali Siswa Berdasarkan Peningkatan Kualitas Pelayanan Sekolah Secara Berkelanjutan (Studi Kasus TK. Bina Mulia). (2024). Journal of Informatic and Information Security, 2(1), 11-22. https://doi.org/10.31599/xzxrhw41