Pengaruh Customer Relationship Management Dan Citra Perusahaan Terhadap Kepuasan Dan Loyalitas Nasabah Di PT. Bank Rakyat Indonesia TBK Kantor Cabang Tambun, Bekasi . JIMU (JURNAL ILMIAH MANAJEMEN UBHARA), [S. l.], v. 3, n. 1, 2021. Disponível em: https://ejurnal.ubharajaya.ac.id/index.php/JIMU/article/view/2830.. Acesso em: 1 apr. 2025.