Pengaruh Customer Relationship Management Dan Citra Perusahaan Terhadap Kepuasan Dan Loyalitas Nasabah Di PT. Bank Rakyat Indonesia TBK Kantor Cabang Tambun, Bekasi . JURNAL ILMIAH MANAJEMEN UBHARA, [S. l.], v. 3, n. 1, 2021. Disponível em: https://ejurnal.ubharajaya.ac.id/index.php/JIMU/article/view/2830.. Acesso em: 1 sep. 2024.