Literature Analysis on the Effect of Job Description Mismatch on Burnout in Generation Z

Abstract

This study aims to examine the relationship between mismatch job description and burnout among Generation Z workers through a literature review using a descriptive-analytical approach. The phenomenon of young employees experiencing discrepancies between their job descriptions and actual work realities has led to increasing psychological pressure and burnout risks. The reviewed articles were obtained from Google Scholar, Scopus, PubMed, and ProQuest databases, limited to the 2020–2025 publication period. The review of five key studies indicates that the imbalance between job demands and job resources is the main trigger of burnout, especially when the assigned job tasks differ from what is described in the job documentation. Findings based on the Job Demands–Resources (JD–R) Model and Person–Job Fit Theory emphasize that role ambiguity, role conflict, and a lack of organizational support significantly contribute to emotional exhaustion and reduced motivation among Generation Z employees. Overall, this literature review highlights the importance of developing accurate, data-based job descriptions derived from a comprehensive job analysis process to minimize mismatches and prevent burnout in the modern workplace.