PENYULUHAN KESEMPATAN KERJA BAGI SDM PENYANDANG DISABILITAS KETENAGAKERJAAN
Public transportation activities are developing so rapidly, so that every public transportation business, one of
which is rail public transportation, is renovating and improving services from all aspects. In marketing
strategy, to increase sales, an important factor that needs to be considered is the level of customer
satisfaction. Monitoring customer satisfaction that is carried out properly is a material for conducting
accountable evaluations for decision making related to improving rail services, fulfilling service processes
needed by customers, and improving service processes to customers. The purpose of this study is to see the
extent to which public service facilities are influenced by the quality of service for commuter line users. In
addition, to see how much public service facilities are affected by the quality of service for commuter line
users. The method used in this study is a quantitative method using SPSS 21.0 software. In the study, it was
found that public services had a significant positive effect on customer satisfaction of commuter line train
users, where the higher the public service provided by the commuter line train, the higher customer
satisfaction. Rail public service standards have a significant positive effect on customer satisfaction of
commuter line train users.
Keywords : Customer Quality and Public Service.
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