Pendekatan Total Quality Management terhadap Insentif, dan Kualitas Produk dalam Mengarahkan Keputusan yang Tepat
DOI:
https://doi.org/10.31599/tpx45878Keywords:
Total Kualitas Manajemen, Insentif, Produk, Pengambilan KeputusanAbstract
This research aims to approach the relationship between the application of Total Quality Management (TQM) on incentives and product quality on making appropriate management decisions. This study uses quantitative and qualitative methods through data analysis from several organizations that implement TQM and have a structured incentive system and conduct field observations (field research) using the self-administered questionnaires method, namely distributing questionnaires directly face to face to these respondents using The population was taken from 155 respondents in a saturated sample and carried out in September-December 2023 using data analysis using multiple linear regression analysis and distributing questionnaires and interviews as well as literature studies, after which data processing was carried out using SPSS version 26 statistical data processing analysis. The research results show that the implementation of TQM consistently improves product quality significantly. Well-designed incentives, which support innovation and collaboration, strengthen the positive effects of TQM on employee performance. In addition, product quality has been proven to influence management decision making appropriately, encouraging more strategic and long-term oriented decisions. The integration of TQM practices and appropriate incentive systems has a positive impact on the organization's adaptability and responsiveness to market changes and achieving sustainable competitive advantage.
Downloads
References
Al-Gasawneh, J. A., Anuar, M. M., Dacko-Pikiewicz, Z., & Saputra, J. (2021). The impact of customer relationship management dimensions on service quality. Polish Journal of Management Studies, 23(2), 24–41. https://doi.org/10.17512/pjms.2021.23.2.02
Albaker, K. (2017). Analytical view of Bahrain’s government schools’ performance: A quality perspective. SAGE Open, 7(4). https://doi.org/10.1177/2158244017736555
Chen, J. K., & Tseng, T. C. (2022). Modeling the Quality Enablers of Supplier Chain Quality Management. SAGE Open, 12(4), 1–13. https://doi.org/10.1177/21582440221129484
Dira, A. F., Sawitri, I., Rahman, A., & Utomo, K. P. (2024). J URISMA : Jurnal Riset Bisnis dan Manajemen Optimizing Motivation : Leadership Style That Inspires The Bekasi Dishub Work Environment. 14(April), 1–12.
Farlinno, A., & Bernawati, Y. (2020). The company characteristics and environmental performance. Polish Journal of Management Studies, 22(2), 111–126. https://doi.org/10.17512/pjms.2020.22.2.08
Gallo, P., Balogová, B., Čabinová, V., & Dobrovič, J. (2021). The perception of gender stereotypes in managerial positions of industrial companies. Polish Journal of Management Studies, 23(2), 149–164. https://doi.org/10.17512/pjms.2021.23.2.09
Indrasari. (2019). Pemasaran&Kepuasan Pelanggan. In Unitomo Press (Vol. 2019, Issue December).
Irwansyah, R., Listya, K., Setiorini, A., Hanika, I. M., Hasan, M., Utomo, K. P., Bairizki, A., Lestari, A. S., Rahayu, D. W. S., Butarbutar, M., Nupus, H., Hasbi, I., Elvera, & Triwardhani, D. (2021). Perilaku Konsumen. In Widina. Widina Bhakti Persada.
Kurniawan, A., Rukiastiandari, S., Yusuf, F., Utomo, K. P., Yuliawan, E., Alvia, R., Manggabarani, A. S., Hasbi, I., Yulita, R., Putra, A. R., Sudirman, A., Utami, D. A., & Anggraini, R. I. (2022). Dasar Manajemen dan Bisnis (K. P. Utomo (ed.)). Widina Bhakti Persada.
Matthews, L., Gold, S., & Schleper, M. C. (2024). Broadening the Scope of Operations and Supply Chain Management Scholarship on Diversity, Equity, and Inclusion: Justice, Paradox, and Dialectical Lenses. Production and Operations Management, 1–9. https://doi.org/10.1177/10591478241243384
Mushtaq, N., & Peng, W. W. (2020). Can TQM Act as Stimulus to Elevate Firms’ Innovation Performance?: An Empirical Evidence From the Manufacturing Sector of Pakistan. SAGE Open, 10(4). https://doi.org/10.1177/2158244020963669
Saleh, M. Y., & Said, M. (2019). Konsep Dan Strategi Pemasaran. In SAH Media (Vol. 3). Sah Media.
Satriadi, Wanawir, Hendrayani, E., Siwiyanti, L., & Nursaidah. (2021). Manajemen Pemasaran. In M. Suardi (Ed.), Samudra Biru (Vol. 7, Issue 1). https://www.researchgate.net/publication/269107473_What_is_governance/link/548173090cf22525dcb61443/download%0Ahttp://www.econ.upf.edu/~reynal/Civil wars_12December2010.pdf%0Ahttps://think-asia.org/handle/11540/8282%0Ahttps://www.jstor.org/stable/41857625
Shah, S. A., Asif, M. A., Shoukat, M. H., Polatci, S., & Rehman, S. U. (2022). Quality Management Practices and Inter-Organizational Project Performance: Moderating Effects of Inter-Organizational Communication, Relationship, and Process Conflicts in Healthcare. SAGE Open, 12(3). https://doi.org/10.1177/21582440221113829
Utomo, K. P., Sofyanty, D., & Yusuf, F. (2021). Budaya Organisasi Dan Kualitas Berdampak Pada Kepuasan Public Di Era Covid-19. In Jurnal …. download.garuda.kemdikbud.go.id. http://download.garuda.kemdikbud.go.id/article.php?article=2501205&val=23893&title=Budaya Organisasi Dan Kualitas Berdampak Pada Kepuasan Public Di Era Covid-19
Wardhana, A. K., Fadly, R., Utomo, K. P., & Lestiowati, R. (2024). Understanding Choices : Product Reviews And Customer Services As Determinants Of Online Purchase Decisions. 12(2), 2129–2140.
_-_Copy1.jpg)
