Rekonstruksi Regulasi Perlindungan Konsumen ASEAN: Studi Perbandingan Indonesia Dan Singapura
DOI:
https://doi.org/10.31599/fkrsv514Keywords:
ASEAN, Comparative law, Consumer protection, E-commerceAbstract
This article examines consumer protection in cross-border e-commerce, focusing on Indonesia, Singapore, and China. The rapid growth of digital commerce across borders poses significant challenges for national legal systems in safeguarding consumer rights effectively. This study employs a normative juridical approach with qualitative-comparative analysis, exploring relevant legislation, policies, and law enforcement practices in the three countries. The findings reveal that Singapore has established the most comprehensive consumer protection legal framework, closely aligned with international standards. China utilizes a centralized regulatory model that emphasizes platform liability, resulting in stricter oversight of digital transactions. In contrast, Indonesia struggles with fragmented regulations, limited policy integration, and weak law enforcement, leading to less effective consumer protection in cross-border e-commerce. The study concludes that harmonizing international consumer protection standards and strengthening national law enforcement are crucial to addressing the challenges of cross-border e-commerce. Enhanced regulatory cooperation and improvedconsumer digital literacy are also necessary to ensure effective protection in digital markets
Downloads
References
Agung Abdul Rahman Wiyono, & Nando Dwi Kurniawan. (2025). Tanggung Jawab Hukum dalam Perdagangan E Commerce Lintas Negara. JURNAL AR RO’IS MANDALIKA (ARMADA).
Althea Serafim Kriswandaru, Fatimah Azzahro Fachuda, & Siti Sya’ada Alda Risma. (2025). The Effectiveness of Digital Consumer Protection Law in Promoting Trust and the Growth of Online Economic Transactions.
Anisma Hutabalian, R., Asdon Tanjung, A., Marianatha Manurung, C., & Alawiyah Matondang, K. (2025). Etika Dalam Ekonomi Digital: Menjaga Kepercayaan Konsumen Di Era Teknologi. Jurnal Ilmiah Wahana Pendidikan, 11(7), 124–133.
Berlian, C. (2025). Consumer Dispute Resolution In Cross-Border Online Transactions Through Alternative Dispute Resolution From The Perspective Of International Law. TIRTAYASA JOURNAL OF INTERNATIONAL LAW, 4. https://jurnal.untirta.ac.id/index.php/tirtayasatjil
Farida, A. (2016). Teori Hukum Pancasila Sebagai Sintesa Konvergensi Teori-Teori Hukum Di Indonesia. Perspektif, 21(1), 60. https://doi.org/10.30742/perspektif.v21i1.176
Firdausi, A., & Prastyanti, R. A. (2025). Sinergi International Journal of Law Legal Approaches to Cross-Border E-Commerce Consumer Protection in Indonesia, Singapore, and China Universitas Duta Bangsa Surakarta, Indonesia Correspondent: anitafirdausi799@gmail.com 1. 3. https://journal.sinergi.or.id/index.php/Law
Firyaal Shabrina Izazi, & Priya Sajena. (2024). Perlindungan Hukum Terhadap Konsumen Dalam Transaksi E-Commerce Melalui Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen Dan Peraturan Pemerintah (PP) Nomor 80 Tahun 2019 Tentang Perdagangan Melalui Sistem Elektronik. Leuser:Jurnal Hukum Nusantara.
Furqoniah, Finnah Wati, Agustina, Gusta Andini, Orin, Risco, Sofwan, Arie Hetami, Adietya, Tommy Fimi Putera, M., Sutopo, T., & Subahan Nur, M. (2025). Evaluasi Pembangunan Hukum di Kutai Kartanegara: Tantangan dan Peluang Berdasarkan Indeks Pembangunan Hukum.
Halbert, G., Rusdiana, S., & Hutauruk, R. H. (2023). Urgensi Keberadaan Otoritas Pengawasan Independen Terhadap Harmonisasi Hukum Perlindungan Data Pribadi Di Indonesia. Jurnal Hukum To-Ra : Hukum Untuk Mengatur Dan Melindungi Masyarakat, 9(3), 304–321. https://doi.org/10.55809/tora.v9i3.275
Holili, Agus Satory, & Yeni Nuraeni. (2024). Regulasi E-Commerce Dalam Upaya Mengoptimalkan Perlindungan Terhadap Konsumen Dalam Kegiatan Transaksi Online. Jurnal Multilingual. https://ejournal.penerbitjurnal.com/index.php/multilingual/article/view/947/823
Huang, H., & Ong, T. C. (2025). The Future Of E-Commerce Disputes: An Analysis Of Multilateral Dispute Resolution Mechanisms. https://www.iisd.org/articles/policy-analysis/joint-statement-initiative-
Hukum Perlindungan Konsumen, A., & Dasa Suryantoro, D. (2025). Analisis Hukum Perlindungan Konsumen Dalam Transaksi E-Commerce Terhadap Tantangan Dan Solusi Normatif Di Indonesia. 5(2), 109–125. https://doi.org/10.33650/lsj.v5i2.13094
Ibrahim, N., & Fenanlabir, M. (2025). E-Commerce Disputes and the Law of Default. JIHK, 7(1), 619–635. https://doi.org/10.46924/jihk.v7i1.326
Indrayani, P., Siregar, F. K., Aritonang, P., Yulizar, I. A., Aldiansyah, F., Hamka, M., & Karim, A. (2025). Studi Kasus Sengketa Konsumen Dalam E-Commerce. Portal Riset Dan Inovasi Sistem Perangkat Lunak, 3(1), 28–33. https://doi.org/10.59696/prinsip.v3i1.77
Kriswandaru, A. S., Yayasan, Y., Agus, P., & Konsumen, T. (2024). Hukum Perlindungan.
Laia, P., Yusuf, H., & Bung Karno, U. (2024). Analisis Perspektif Komparatif Regulasi Hukum Dagang Nasional dengan Standar Internasional. 01(2), 174–179. https://jurnal.kopusindo.com/index.php/jkhkp
Lisanawati, G. O. (2025). The Asean Harmonization Policies Among Members On Personal Data Protection Law To Strengthen E-Commerce: Focus On Indonesia. Qualitative and Quantitative Research Review, 10(1), 2025.
Mohamad Athallah S, R. H., & Gunadi, A. (2025). Tanggung Jawab Marketplace Atas Kerugian Konsumen Dalam Transaksi E-Commerce. Jurnal Kertha Semaya, 13. https://doi.org/10.24843/KS.2025.v13.i09.p17
Mufrihah, W. M., & Najmudin, N. (2025). Transformasi Hukum Dagang Internasional Di Era Teknologi Blockchain Dan Cryptocurrency. https://doi.org/10.37817/IKRAITH-EKONOMIKA
Muhammad Angka Widjaya, & Muhammad Iqbal Fasa. (2025). Analisis Peran E-commerce dalam Mendorong Pertumbuhan Ekonomi Digital di Indonesia. Jurnal Bersama Ilmu Ekonomi (EKONOM), 1(2), 96–102. https://doi.org/10.55123/ekonom.v1i2.60
Novitasari, I., Yulandari Abbas, & Ririn. (2025). Alternatif Penyelesaian Sengketa Perdata Di Era Digital: Upaya Perlindungan Merek Dalam Ekosistem E-Commerce Indonesia. In Semarang Law Review (SLR) (Vol. 6, Issue 2). Oktober. https://rouse.com/insights/news/2025/indonesia-e-commerce-platform-liability-and-safe-harbor-
Nuryl, A., Rizky, M. P., Viero, M. R., Rafli, M. M., Adhyanto, W., & Febrianty, Y. (2025). Harmonisasi Hukum Perdata Internasional Di Era Globalisasi: Tantangan Dan Solusi. https://shariajournal.com/index.php/IJIJEL/
Rachele BERETTA. (2024). Faculty of Law Procedural Justice in Online Dispute Resolution: An Empirical Enquiry.
Rehman, I. U., Qasim, M., & Ahmad, R. W. (2024). The Future of Online Dispute Resolution in Cross-Border E-Commerce: Challenges and Opportunities. Law Research Journal, 2(4), 113–122.
Sebahi, S. A., & Yusuf, H. (2024). Analisis Hukum Terhadap Perjanjian Baku Dalam Menjaga Keseimbangan Antara Kebebasan Berkontrak Dan Perlindungan Konsumen Legal Analysis Of Standard Agreements In Maintaining A Balance Between Freedom Of Contract And Consumer Protection. 1(3). https://jicnusantara.com/index.php/jicn
Singh, B. (2023). Unleashing Alternative Dispute Resolution (ADR) in Resolving Complex Legal-Technical Issues Arising in Cyberspace Lensing E-Commerce and Intellectual Property: Proliferation of E-Commerce Digital Economy. Revista Brasileira de Alternative Dispute Resolution, 5(10), 81–105. https://doi.org/10.52028/RBADR.V5I10.ART04.IND
Suyanto Sidik. (2020). Dampak Undang-Undang Informasi Dan Transaksi Elektronik (UU ITE) Terhadap Perubahan Hukum Dan Sosial Dalam Masyarakat.
Tseng, Y. (2023). Consumer protection in Asean’s E-commerce: common issues and the path towards harmonization of regulatory frameworks. https://digital.car.chula.ac.th/chulaetd
Y Tseng. (2023). Consumer protection in Asean’s E-commerce: common issues and the path towards harmonization of regulatory frameworks.
Yulia Audina Sukmawan, & Dwi Damayanti. (2025). Metode Penelitian Hukum Normatif Dan Empiris Sebagai Strategi Penguatan Perspektif Kajian Ilmu Hukum. https://notarylaw.journal.ulm.ac.id/index.php/nolaj/article/view/116
Yulianingsih, S., & Putra, R. K. (2024). Analisis Yuridis tentang Perlindungan Konsumen pada E-Commerce di Indonesia: Pendekatan Yuridis-Normatif. Hakim: Jurnal Ilmu Hukum Dan Sosial, 2(4), 842–856. https://doi.org/10.51903/hakim.v2i4.2204
Yumetri Abidin. (2020). Pengantar Budaya Masyarakat Asia Tenggara.
_-_Copy1.jpg)
